To New and Returning Customers...
Henry Roy, my father, believed in customer service. When he founded Europe By Car® in 1954, he made a commitment to service that continues to this day.
Once a day for 45 years he answered the phone alongside our agents. Posing as "Charles", he answered questions, quoted rates and took orders.
Once a year he took his annual European vacation where, impersonating a customer, he saw for himself what happened when our clients arrived at the airport expecting a car on time.
We still follow his example.
Airport Car-Rental staff never recognize me.
I answer the phone a couple of times a day as "Charles Jr."
I read news groups, constantly answering questions and learning what travelers need and want.
Anyone can e-mail the President, and he'll actually respond. Try firstname.lastname@example.org
Most of Europe By Car?'s staff has worked here for more than 10 years, so if you're an old client, you know you can always hear a familiar voice. If you're a new client, try and ask for the same agent the next time around. You'd be surprised how many clients our agents remember year after year.
Everyone knows that a person can have an off day leading to an awkward moment and (Heaven forbid) a mistake. If that ever happens to you when dealing with Europe By Car?, don't hesitate to ask for a manager. We only have a couple of them - they're never hard to find. Of course, you may always contact me directly. I'm in front of a computer at least 12 hours a day, and I respond pretty quickly.
Europe By Car, Inc.